Do you provide a return shipping label?Updated 2 days ago
At MKM Machining, we strive to ensure your complete satisfaction with every purchase. However, we understand that situations may arise where a return is necessary. To clarify our return shipping procedures, please carefully review the following guidelines:
Return Shipping Labels:
Please note that MKM Machining does not typically furnish pre-paid return shipping labels for returned items. The sole exception to this policy is in the event that MKM Machining has shipped the incorrect product to you. If you receive an item that does not match your original order, please contact our customer support team immediately at [email protected], and we will promptly arrange for a return shipping label and the correct replacement product.
Customer Responsibility for Return Shipping Costs:
In all other circumstances, the responsibility for return shipping costs lies with the customer. This includes, but is not limited to, situations where:
The incorrect product was purchased: If you mistakenly ordered the wrong item, the cost of shipping the product back to us will be your responsibility. We encourage you to carefully review your order before finalizing your purchase.
The item does not fit: We provide detailed product descriptions and, where applicable, sizing information to assist you in selecting the appropriate items. However, if an item does not fit as expected, the return shipping will be the customer's responsibility. Please consult our product information or contact us with any sizing questions before placing your order.
You simply do not like the product: If you receive a product that is as described but you are not satisfied with it for personal reasons, the cost of returning the item will be your responsibility.
Importance of Pre-Purchase Inquiry:
To minimize the possibility of returns due to incorrect product selection or fitment issues, we strongly encourage you to reach out to our knowledgeable customer support team with any questions or concerns prior to completing your purchase. You can contact us via email at [email protected]. We are happy to provide additional details, clarify product specifications, and offer guidance to help you make an informed decision. By contacting us beforehand, you can significantly reduce the likelihood of needing to return an item and incurring return shipping costs.
We appreciate your understanding of our return shipping policy. Our aim is to provide high-quality products and excellent customer service. By clearly outlining our procedures, we hope to ensure a smooth and transparent experience for all our valued customers.